Experience Required - 2 to 4 years.

Client - CBI Bank

Location- CBD Belapur.

Work Mode - 6 Days Working with Rotational Shifts of 24/7 Support.

WORK FROM OFFICE ONLY

Male Candidates Only Preferrable.

Roles & Responsibilities:

L1 Support (Monitoring & First-line Support

- Monitor alerts, logs, and dashboards for Quest, Array Load Balancer, Trend Antivirus, and SFTP.
- Perform initial troubleshooting of incidents (password resets, access issues, basic connectivity checks).
- Document issues in ticketing system (ServiceNow/Jira/Remedy).
- Escalate unresolved incidents to L2 with proper details & logs.
- Perform routine health checks (service status, antivirus updates, load balancer status).
- Provide basic user support and guidance (Quest Password Manager resets, SFTP account help).

Skills Required:

- Basic understanding of Active Directory, networking, and security concepts.
- Familiarity with ticketing tools and monitoring dashboards.

Robust communication & documentation skills

Interested Candidates kindly share me your updated resume on [email protected] Or Connect on - (phone hidden).

📌 AD Patch Management (Navi Mumbai)
🏢 Lauren Information Technologies
📍 Navi Mumbai