Customer Service Representative (Mumbai)

17 Sep

BCforward

Mumbai

17 Sep

BCforward

Mumbai

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

- Excellent verbal and written communication skills

- Prior international BPO work experience preferred

📌 Customer Service Representative (Mumbai)
🏢 BCforward
📍 Mumbai

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