17 Sep
|
USHA International
|
Mumbai
17 Sep
USHA International
Mumbai
Job Title: Area Service Manager
Department: Service
Job Location: [Mumbai]
Key Responsibilities:
- Manage end-to-end service delivery and ensure complaint resolution within agreed SLAs.
- Handle critical customer complaints and ensure timely resolution.
- Monitor technicians performance and coordinate product/service training.
- Manage Authorized Service Centers (ASC) and third-party resources.
- Ensure adequate availability of spares and timely service support.
- Prepare MIS reports and conduct root-cause analysis for recurring complaints.
- Maintain robust relationships with Service Centers, Dealers, Customers and internal stakeholders.
📌 Area Service Manager (Mumbai)
🏢 USHA International
📍 Mumbai