Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Customer Contact Comms Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do

- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA s.

- Candidate who is positive in email and chat process who is good in typing is what is preferred here

- Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.

- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for





- Primary skill - Service Desk Non-Voice Support - P3

Roles and Responsibilities:

- In this role you are required to do analysis and solving of lower-complexity problems.

- Your day to day interaction is with peers within Accenture before updating supervisors.

- In this role you may have limited exposure with clients and or Accenture management.

- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.

- The decisions you make impact your own work and may impact the work of others.

- You will be an individual contributor as a part of a team, with a focused scope of work.

- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Customer Contact Comms Analyst (Mumbai)
🏢 Accenture
📍 Mumbai