Job Description Assistant Manager Facility

Company : Marathon Group

Position: Assistant Manager – Facility
Location: Bhandup, Mumbai
Department: Facility Management
Qualification: B.E. / B.Tech. in Mechanical or Electrical Engineering
Experience: 4–5 years

Projects : High Rise Residential

Key Responsibilities

- Oversee and manage contracts and service providers for parking, cleaning, catering, clubhouse, technology, and other facility services.
- Manage the property management office and oversee day-to-day operations of the property.
- Supervise multidisciplinary facility teams and ensure smooth day-to-day maintenance operations.
- Ensure essential building facilities such as water supply, heating, HVAC, electrical systems, and other utilities are properly maintained.
- Track AMC, warranty, and defect-liability periods for HVAC, BMS, CCTV, fire-fighting systems, and other critical building services.
- Monitor maintenance calls and ensure timely resolution of facility-related issues.
- Manage critical relationships with residents, clients, contractors, and key vendors.
- Coordinate maintenance activities with external contractors and empanelled service providers.
- Coordinate and ensure an effective and smooth fit-out process for apartments and other areas.
- Ensure compliance with applicable health, safety, statutory, and regulatory requirements.
- Conduct regular facility update meetings and review the performance of facility services and vendors.
- Review and renew facility management contracts and ensure timely documentation.
- Attend to complaints and concerns raised by residents/members and ensure appropriate resolution.
- Liaise with clients and residents to develop and maintain positive relationships.
- Monitor the concept and implementation of the helpdesk system and ensure effective complaint tracking.
- Take responsibility for overall facility administration and documentation.
- Prepare and submit Daily Management Reports (DMR), Weekly Management Reports (WMR), Monthly Management Reports (MMR), DFC reports,



and Minutes of Meeting (MOM).
- Maintain proper records of maintenance activities, complaints, meetings, contracts, and other facility-related documentation.
- Take complete responsibility for snagging and de-snagging of apartments, common areas, amenities, and other facilities during the handover from the project team.
- Manage snagging and de-snagging of the tower parking system.
- Coordinate snagging and de-snagging of MEP and other critical systems, including lifts, FAS, FFS, STP, WTP, solar systems, CCTV, and related systems for new projects.
- Review project drawings and ensure that execution is carried out as per approved drawings and specifications.
- Coordinate building operations with the Property Management team and other empanelled vendors.
- Manage society-related activities, including handover meetings with society committees, preparation of MOMs, follow-ups, and maintaining relevant documentation.
- Ensure all maintenance-related queries and complaints are acknowledged and responded to appropriately, with explicit and timely communication to residents/customers.
- Ensure complaints are resolved within 48 hours wherever the resolution is within the facility team's scope and coordinate with the project team for issues requiring their intervention.
- Take end-to-end responsibility for the facility management of the assigned property.
- Ensure smooth coordination between the project team, property management team, vendors, residents, and other stakeholders.
- Monitor service quality, vendor performance, and adherence to agreed SLAs.
- Ensure the property is maintained to the required operational, safety, quality, and customer-service standards.
- Key Competencies

- Strong knowledge of facility and property management.
- Good understanding of MEP systems and building services.
- Knowledge of HVAC, BMS, CCTV, fire-fighting systems, lifts, STP, WTP, solar systems, and other building services.
- Strong vendor and contractor management skills.
- Excellent communication and interpersonal skills.
- Good problem-solving and coordination abilities.

📌 Assistant Manager (Navi Mumbai)
🏢 Marathon Group
📍 Navi Mumbai