Job Summary

JD : Network Engineering - Tier III Support Services: Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II. Technical reviewer of NOC Tier II's projects and changes. Develop / Review MoP for the NOC in executing change or troubleshooting an issue.

Responsibilities

- Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF.
- Knowledge in Firewalling concepts.
- Valuable knowledge in IPv4 addressing subnetting.
- Experience with Enterprise and Service Provider network hardware platforms and architectures.
- Experience working with Service Provider Teams for faults with WAN Circuits.
- Document incident report, troubleshooting steps taken, and lessons learned.




- Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report.
- Proactive identification of the potential point of failures and critical segments based on ticket or log trends.
- Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs).
- Report NOC's performance through Monthly Business Reviews

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 DC Engineer Specialist (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai