Key Responsibilities

Client Relationship Management

- Respond to client queries via email and phone in a timely and professional manner.
- Ensure a high level of customer satisfaction throughout the relocation journey.
- Coordinate with clients, vendors, and internal teams to ensure smooth service delivery.
- Schedule appointments with schools, hospitals, clubs, and other service providers as required.
- Monitor, track, and manage relocation cases from initiation to closure.
- Conduct regular follow-ups with clients and vendors to ensure timely completion of activities.
- Prepare daily, weekly, and client-specific reports.
- Maintain internal MIS, trackers, and case management systems.

Mobility Operations & Service Delivery

- Manage and execute end-to-end relocation programs on field.
- Conduct relocation services such as:
- City Orientation
- Home Search Assistance
- School Search Assistance
- Temporary Accommodation Assistance
- Immigration Support Coordination
- Household Goods Movement Coordination
- Ensure services are delivered in accordance with IOS standards and client policies.
- Act as the primary point of contact for assigned relocation cases.
- Handle escalations and provide timely resolutions.




- Work closely with cross-functional teams to ensure a seamless client experience.
- Support achievement of operational targets and service excellence standards.

MIS & Documentation

- Ensure accurate and timely updates in Relotracker and internal systems.
- Prepare weekly and monthly case closure reports.
- Maintain records of client feedback, appreciation, and escalations.
- Document operational reviews and service performance reports.

Inter-Department Coordination

- Coordinate with the Finance team for invoice updates and case closures.
- Collaborate with internal service teams such as Packing & Moving, Immigration, Car Rental, and Temporary Accommodation.
- Ensure timely communication and alignment across departments for smooth execution of services.

What We're Looking For

- Graduate in any discipline.
- Preferred Male candidates only.
- Candidates with up to 2 - 4 years of experience in customer service, operations, hospitality, travel, relocation, or related industries.
- Excellent communication and interpersonal skills.
- Solid coordination and problem-solving abilities.
- Comfortable working in a fast-paced, client-facing environment.
- Proficiency in MS Office and reporting tools.

📌 Relocation Consultant (Client Servicing) (Mumbai)
🏢 IOS Relocations
📍 Mumbai