Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Associate

Qualifications:Any Graduation

Years of
Experience:1 to 3 years

What would you do
- The Labelling workflow involves reviewing and annotating bug reports with predefined labels to

- categorize issue types. This requires applying judgment, product subject matter expertise, and

- following structured labelling taxonomies and decision trees to ensure quality and minimize

- ambiguity.

- The workflow also includes proactively flagging edge cases or areas of ambiguity to

- improve guides and taxonomy structure.

- A form of technology problem solving, often applied to repair failed products or processes on a machine or a system.

What are we looking for
- Minimum 1 years of experience in technical product labeling or operations

- C1 (CEFR) level English proficiency.

- Detail-oriented with proven ability to follow guidelines and standard operating procedures.

- Ability to effectively adapt to energetic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.

- Strong communication skills, including documentation and collaboration with technical and non-technical teams.

- Familiarity with issue tracking tools (e.g Jira, ServiceNow)



and labeling or annotation user interfaces.

Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

- Your expected interactions are within your own team and direct supervisor.

- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

- The decisions that you make would impact your own work.

- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

- Please note that this role may require you to work in rotational shifts

- Interpret and label user-reported issues using product knowledge and judgement to apply the most accurate predefined label.

- Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimise ambiguity.

- Review and annotate bug reports to achieve at least 95 percent accuracy in labelling.

- Identify and resolve unclear or vague reports, applying subject matter expertise to clarify and categorise them appropriately.

- Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements.

Qualification Any Graduation

📌 Business Advisory Associate (Hyderabad)
🏢 Accenture
📍 Hyderabad