Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness.

Key Responsibilities

- Handle relatively complex customer inquiries and escalations across voice and non-voice channels; provide accurate product and order support; ensure adherence to process and quality requirements; document interactions and resolutions; support new team members with process guidance; identify service gaps and recommend improvements.

Skill Requirements

- Advanced customer-handling and communication skills; active listening and empathy; robust process comprehension; problem-solving and de-escalation skills; accurate case documentation; ability to manage multiple priorities; working knowledge of quality and escalation procedures.

Other Requirements

📌 Team Lead-Voice (India)
🏢 HCL Technologies
📍 India