THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective.

- Ensure production systems are available and operating according to defined Service Level Agreements.
- Drive incident and outage resolution with explicit and timely communication.
- Facilitate the restoration of service to the production environment efficiently.
- Establish and maintain disaster recovery procedures to safeguard operations.




- Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management.
- Beginner proficiency in Service Desk Voice Support.
- A minimum of 1 year of experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills.
- Beginner customer service skills.
- Intermediate communication skills.
- Beginner analytical thinking skills.
- Intermediate multitasking skills.

Locations

Job No. 14740772 | Pune

📌 ISS78 - Infra Tech Support Practitioner (Pune)
🏢 Accenture
📍 Pune