THE WORK:

- Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges

- Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations

- We are excited to see how your unique perspective can enhance our collaborative efforts!Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements

- Drive the resolution of incidents and outages, ensuring effective communication throughout the process

- Facilitate the restoration of services to the production setting, maintaining a focus on efficiency and effectiveness





- Establish and uphold disaster recovery procedures while ensuring data retention practices are followed

- Collaborate with colleagues to identify areas for improvement and implement best practices

HERE''S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management

- A minimum of 1 year of experience in relevant related skills

- Bachelor''s Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Intermediate proficiency in Incident Management

- Intermediate proficiency in Problem Management

- Advanced proficiency in Communication Skills

- Advanced proficiency in Customer Service

- Expert proficiency in Technical Troubleshooting

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📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru