Job Title - Operations Executive

DUTIES & RESPONSIBILITIES

- OPS Executive should be aware of mall operational policies and strategies
- To update offers of the Mall, Event details and promotional activities.
- Timely completion of the KRAs assigned.
- Ensure Security & Safety measures for the customers are on track.
- Guide and Help the Customers to avail facilities available in the Mall.
- Help and Guide the Retailers in Daily Operations.
- Co-ordinate with other departments on maintenance and up keeping of the mall.
- Perform special projects or tasks as assigned by Managers on daily basis
- OPS Executive should assist the Floor Managers to carry out various tasks for the Department
- OPS Executive should conduct daily training to Outsourced agency staffs on enhancing their skills and knowledge on Mall
- Responsible to escort and assist the VIPs upon their arrival
- Responsible for taking care of the mall assets
- Ensures OPS Executive Desk is well maintained with all the required stationeries/items and all information’s required for the customers
- Ensure all Customer Complaints through mails/direct/phone/feedback system are forwarded immediately to the concerned and followed up on
- Provide adequate First Aid Facilities at immediate effect or instant communication to a concern if any major/minor emergency inwards for a customer
- Should maintain a robust knowledge about all the Retailers stores, offers, events and promotions in the Mall




- Should maintain the daily checklists and ensure all the required reports are made and send to the concerned
- Coordinates with all outsourced agencies for the upkeep of the mall standards
- Ensures in coordination with the HK team the mall is well cleaned and maintained at all times
- Ensure active participation in all operational base activities like (housekeeping, parking management, horticulture, pest control)
- Providing the help and advice the customers regarding the products or services available at Mall.
- Communicating courteously with customers by telephone, email, letter and face to face;
- To ensure all the customer facilities are updated and avail for the Customer Service.
- Provide adequate training to the outsource staffs, to ensure a delightful customer experience.
- To provide necessary information to the Customer through Information Desk.
- Maintain & update books of records, registers etc.
- Handling of Lost &Found; items, Lost Item Reporting and Lost Child etc.
- OPS Executive should issue the Paid services [Pram, M Wheelchair, Power bank, Hot spot, Butler] to the customers as per the request and are responsible for handling the cash involved.
- OPS Executive should ensure a proper handover of all Desk Assets and Cash involved in the day to day activities
- OPS Executive are responsible to make Incident Report of any minor/major reporting during his/her shift and should ensure it should it be sent to the concerns as per SOP

📌 Operations Executive (Palakkad)
🏢 LULU Group
📍 Palakkad