Personal Banker Emerging Branch Banking EBrB Job Location Kadrama Gujarat near to Ankleshwar Olpad Experience 14 Years Salary Up to 5 LPA Qualification Graduate Any Discipline Industry Banking Financial Services Function Branch Banking Operations Customer Service Job Summary We are looking for a Personal Banker to manage branch banking operations customer servicing account opening and maintenance transaction processing documentation and compliance activities The candidate will be responsible for ensuring highquality customer service while adhering to banking processes policies and regulatory requirements Key Responsibilities Account Opening Maintenance Handle account opening account maintenance and account closure as per banking processes Verify account opening forms KYC documents and supporting documentation Ensure proper completion of forms checklists approvals and welcome calling formalities Coordinate with Relationship Managers Sales teams NOC and Product teams for timely resolution of pending requirements Maintain accuracy and quality of customer documentation Transaction Processing Scrutinize customer transaction documents as per branch checklists and applicable processes Ensure transactions are processed accurately and within defined timelines Handle and resolve customer queries related to banking transactions and account services Monitor transactions and ensure adherence to internal controls Customer Service Quality Handle customer queries requests and complaints professionally and within defined service standards Maintain records and data related to customer queries and complaints Monitor customer service and process adherence through regular reports and reviews Coordinate with Relationship Managers to ensure satisfactory service levels for key customers Ensure timely collection and submission of customer service feedback forms Audit Risk Compliance Follow all internal banking policies processes and regulatory guidelines Ensure complete compliance with KYC documentation operational and statutory requirements Support branch audits and ensure timely closure of audit observations Follow risk and internal control processes to minimize operational regulatory financial and reputational risks Branch Operations Maintain branch service standards discipline and professional grooming Coordinate with vendors agencies where required for smooth branch operations Support branch upkeep and operational activities Escalate operational issues to the appropriate team along with suitable solutions Maintain required MIS reports and operational records Required Skills Branch Banking Operations Account Opening Account Maintenance Customer Service KYC Documentation Transaction Processing Banking Operations Audit Compliance Customer Query Complaint Handling Relationship Manager Coordination Good Communication Skills Attention to Detail Preferred Candidate Profile 14 years of experience in banking branch operations customer service or retail banking Experience in account opening KYC documentation and transaction processing will be preferred Candidates with experience as Personal Banker Branch Operations Officer Branch Service Officer Customer Service Officer or Banking Operations Executive can be considered Valuable communication customer handling and coordination skills Strong understanding of banking processes documentation and compliance

📌 Personal Banker Emerging Branch Banking EBrB (Bharuch)
🏢 Yes Bank
📍 Bharuch