About the job 130 years of trust One team shaping whats next Allianz Group is one of the worlds leading insurers and asset managers built on over a century of stability expertise and financial strength Allianz Services is where that legacy meets the future 8 500 people Twelve countries Four continents We deliver specialized services to clients within Allianz Group powered by AI advanced analytics and a mindset that refuses to stand still From core insurance operations to engineering and consulting services we reimagine how insurance works What truly sets us apart are our people and the trusted partnerships we build anchored in our values of expertise integrity and empowerment We dont support the business We shape it Designation Associate Senior Associate Customer Service Experience 0 6 years Location Trivandrum Skill Required Excellent communication skill Word Excel and Outlook Education GCSE Level or equivalent The Associate Customer Service representative is responsible for delivering exceptional customer support through inbound calls and webchat channels The role involves assisting new and existing customers with insurance products handling policyrelated queries supporting sales activities and providing efficient aftersales service while ensuring a positive customer experience Key Responsibilities Handle inbound customer calls and webchat interactions professionally and efficiently Assist prospective customers by providing product information quotations and support for motor and home insurance products Support sales activities by guiding customers through the policy purchase process using internal systems and underwriting guidelines Identify customer needs and provide appropriate solutions while maintaining service quality standards Deliver a positive and professional customer experience across all touchpoints Resolve customer queries efficiently while adhering to company policies and procedures Escalate complex issues to appropriate teams when necessary Meet established service quality and productivity targets Work collaboratively with team members to achieve departmental goals Participate in training programs and continuously update product and process knowledge Support a culture of continuous improvement and customercentric service delivery Required Skills Competencies Good working knowledge of Microsoft Word Excel and Outlook Ability to learn and use internal customer service and insurance systems effectively Ability to communicate clearly and professionally with customers Selfmotivated and proactive approach to work Positive organizational and timemanagement skills Ability to work in a fastpaced and targetdriven environment Disclaimer At Allianz Services we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees so everyone can succeed We the Allianz Services India community welcome applications from all regardless of gender identity and or expression sexual orientation race or ethnicity age nationality religion disability or philosophy of life Who can apply Only those candidates can apply who Salary Competitive salary Experience No experience required Deadline 20350101 00 00 00