Role Overview

We are looking for a skilled ServiceNow Developer to design, develop, configure, and support ServiceNow solutions across ITSM and related modules. The candidate should have solid experience in scripting, workflows, integrations, catalog development, and platform administration, with a solid understanding of ITIL processes. The role involves collaborating with business stakeholders, architects, and support teams to deliver scalable and high-quality solutions. This aligns with responsibilities and skills reflected in ServiceNow developer profiles and internal job description artifacts.

Key Responsibilities

- Develop and customize ServiceNow applications and modules.
- Configure Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
- Create Catalog Items, Record Producers, Workflows, and Flow Designer solutions.
- Design and implement integrations using REST/SOAP APIs.
- Perform data loads using Import Sets and Transform Maps.
- Support CMDB and Discovery implementations.
- Develop reports, dashboards,



and performance analytics solutions.
- Participate in requirements gathering, solution design, testing, deployment, and production support.
- Ensure adherence to ServiceNow and ITIL best practices.

Mandatory Technical Skills

- ServiceNow Development
- JavaScript
- ITSM Module Expertise
- Service Catalog
- Flow Designer
- Client Scripts
- Business Rules
- Script Includes
- ACLs
- CMDB
- Discovery
- REST/SOAP Integrations
- Import Sets & Transform Maps
- Reporting & Dashboards

Preferred Skills

- App Engine Studio
- IntegrationHub
- HRSD / CSM / ITOM exposure
- Performance Analytics
- Service Portal
- Upgrade experience
- Agile/Scrum methodology knowledge

Certifications

Preferred:

- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS-ITSM / CIS-CSM / CIS-ITOM
- ITIL Foundation

Educational Qualification

- Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.

ITSM + Integration

📌 ITSM & Integration (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru