Role Summary:

Product Success Associate acts as the bridge between product, and retention, ensuring

CognitiveBotics’ customers - therapists, centres, schools, and parents derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution.

Key Responsibilities:

- Lead onboarding & training for therapists and parents — ensure smooth product adoption.
- Track usage analytics, measure impact, and proactively address churn risks.
- Collaborate with Product & Tech teams to relay feedback and suggest feature enhancements.
- Build therapist “ambassador” programs for micro-distribution.
- Support in drafting case studies and success stories for marketing & CSR visibility.
- Conduct periodic customer health reviews with dashboards (usage, satisfaction, feedback).




- Work with the BCBA in formulating the Learning Objectives for the product.

Profile Requirements:

- 0-2 years of experience in Psychology / neurodivergent children / Counselling Parents and

Children.
- Excellent stakeholder management across B2B (centres/schools) and B2C (parents).
- Understanding of early intervention, therapy, or special education ecosystem preferred.
- Strong analytical mindset — ability to read data and act on insights.
- Empathetic communicator — able to handle emotionally sensitive parent interactions.

Additional Details:

- Duration: 3-month internship program
- Stipend: ₹25,000
- Conversion: Chance to convert to a full-time role
- Work mode: On-site
- Travel: Travelling required

📌 Psychology Interns [Client Success] (Hyderabad)
🏢 CognitiveBotics
📍 Hyderabad