Company Description Adroit Synergies Pvt. Ltd. is a new-generation global business service provider specializing in Business Process Outsourcing solutions. The company delivers comprehensive BPO services grounded in deep industry knowledge and close collaboration with clients to drive measurable business outcomes, including improved customer satisfaction, increased sales, and higher employee productivity.

Since its founding in 2015, Adroit has grown to over 700 employees across three delivery centers, serving sectors such as Telecom, Banking, B2B, technical support, analytics, and backend operations. Adroit’s teams operate as an extension of client brands and internal operations, providing virtual in-house solutions through strategic process design and execution.

Role Description This is a full-time, on-site IT Support Specialist role based in Delhi, India. The IT Support Specialist will provide day-to-day technical support for desktop computers, peripherals, and standard software applications, ensuring minimal downtime and efficient resolution of issues.

Responsibilities include handling help desk tickets, diagnosing and troubleshooting hardware and software problems, and escalating complex issues when needed. The role also involves installing, configuring, and maintaining IT equipment, supporting users with system access and connectivity,



and documenting incidents and solutions in accordance with company procedures. The IT Support Specialist will collaborate with internal teams to uphold IT security and compliance standards and contribute to continuous improvement of support processes.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills, including experience managing user requests and incidents.
- Candidates should possess solid Troubleshooting skills for diagnosing and resolving hardware, software, and network issues.
- Candidates should possess hands-on experience with Desktop Computers and common operating systems and productivity tools.
- Candidates should possess a foundational understanding of Information Technology concepts, including basic networking, system security, and IT best practices.
- Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Effective communication and customer service skills, with the ability to support users at different technical levels.
- Ability to work on-site in a fast-paced setting, manage multiple priorities, and maintain accurate documentation.
- Previous experience in a BPO or contact center environment and exposure to technical support for enterprise tools is an advantage.

📌 IT Support Specialist (Delhi)
🏢 Adroit Synergies
📍 Delhi