Company Description Nirva Technologies is a trusted IT solutions and services provider with over a decade of experience delivering reliable technical support and infrastructure services to diverse customers and enterprises. The company specializes in end-to-end IT management, including server installations, networking, structured cabling, hardware repair, and advanced security surveillance systems.

Nirva

Technologies also focuses on safeguarding critical data through professional data restoration, imaging, and cloning services. As a forward-thinking partner, the company supports sustainable technology practices with certified E-waste collection.

Nirva

Technologies is committed to handling complex IT challenges so clients can focus on driving business growth.

Role Description The Field Support Engineer role at Nirva Technologies is an on-site position based in Vadodara.

The Field Support

Engineer will perform day-to-day technical support tasks, including diagnosing and resolving hardware and software issues, installing and configuring servers, operating systems, and network devices, and supporting security surveillance systems. This role involves visiting client locations, setting up and maintaining IT infrastructure, and ensuring minimal downtime through proactive maintenance and troubleshooting.

The Field Support

Engineer will collaborate closely with customers to understand their technical needs,



provide clear guidance, and deliver timely, high-quality service. The position also includes documenting issues and solutions, coordinating with internal teams for escalations, and following company standards and safety practices.

Qualifications

- Candidates should possess strong Troubleshooting and Technical Support skills to diagnose and resolve complex IT issues efficiently.

- Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and maintain positive client relationships.

- Candidates should possess solid Operating Systems knowledge (such as Windows and Linux) to install, configure, and maintain servers and workstations.

- Candidates should possess basic networking skills, including understanding of switches, routers, cabling, and IP addressing.

- Relevant experience in field support or IT infrastructure roles, preferably in a customer-facing environment.

- Ability to work on-site at client locations, manage time effectively, and handle multiple tasks with minimal supervision.

- Solid problem-solving abilities and attention to detail, with accurate documentation and reporting skills.

- Diploma or degree in Computer Science, Information Technology, or a related field; industry certifications (such as CompTIA A+, Network+, or similar) are an advantage.

📌 Field Support Engineer (Vadodara)
🏢 Nirva Technologies
📍 Vadodara