Job Description

Title: Process Manager – Telecom Contract & Vendor Lifecycle Management (TEM)

Location: Remote

Experience: 8+ years

Domain: Telecom | Contract Lifecycle Management (CLM) | Vendor & Spend Management

We are Data, AI and Enterprise Architecture services company focused on engineering the

context that powers AI.

We help enterprises transform fragmented data, systems, documents, and business knowledge into

trusted, governed, reusable, and AI-ready enterprise context. Our work spans modern data foundations,

enterprise data architecture, integration, semantic layers, knowledge graphs, GraphRAG, ontologies,

metadata, intelligent automation, and production-grade AI systems.

We believe AI does not scale on data alone. It scales on trusted context.

Role Overview

• We are looking for an experienced Program Manager to support a strategic client engagement.

• The ideal candidate combines program management discipline with deep expertise in telecom contract

lifecycle management, vendor management, and telecom expense management (TEM).

• Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment.

• Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization

programs is a solid advantage.

Key Responsibilities

Contract Lifecycle Management (CLM)

• Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting

through negotiation, execution, renewal, and closeout.

• Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms,

pricing, and SLAs.

• Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid

lapses or unfavorable auto-renewals.

• Maintain a centralized repository of contracts, amendments,



and related documentation with clear audit

trails.

Telecom Expense Management (TEM) & Billing

• Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and

forecasting of telecom spend.

• Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and

vendor payments.

• Manage billing and invoice management workflows, validating invoices against contracted rates and

resolving discrepancies.

• Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the

telecom portfolio.

• Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of

unused or duplicate services.

Inventory & Vendor Management

• Maintain accurate inventory management of telecom assets, services, and circuits across the organization.

• Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA

commitments.

• Lead SLA management, tracking vendor performance against defined service levels and driving corrective

action where needed.

• Serve as the primary point of escalation for vendor performance issues and service disruptions.

Dispute Resolution & Governance

• Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and

contractual disagreements.

• Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor

performance.





• Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory

requirements.

• Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure.

Understanding Of

• Line Provisioning & Order-to-Activate.

• Line Decommissioning & Reclamation.

• Invoicing, Billing & Cost Assurance.

• Contracting & Commercial Management.

• Vendor & Carrier Management.

• Aggregator Management.

• Intake Request Management.

• Policy, Governance & Compliance.

Required Experience and Skills

• 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor

Management roles.

• Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and

renewals.

• Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend

analysis.

• Experience with inventory management of telecom assets and services.

• Demonstrated success in dispute resolution and vendor management, including SLA management.

• Track record of driving cost optimization across large telecom portfolios.

• Strong negotiation, analytical, and stakeholder management skills.

• Ability to work cross-functionally with legal, procurement, finance, and technology teams.

Preferred / Good to Have

• Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems,

or similar).

• Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services.

• Experience working with enterprise-scale, multi-vendor telecom environments.

• PMP or similar program/contract management certification.

• Prior experience supporting Fortune 500 or hyperscale client engagements.

📌 Process Manager (India)
🏢 BrainWave Professionals
📍 India