Customer Support

Hiring Customer Support Executives - Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day!

We are looking for candidates who are cool-headed, organized and confident in their working style to keep our clients happy with their shipping experience on iCarry.in.

The job involves

- Outbound calling to leads and clients - to help with on-boarding, ritention, explain services and get them to start booking shipments
- Provide Client support over phone, whatsapp and email – inbound as well as outbound
- Respond to & Resolve support tickets as per SLA
- Co-ordinate with Courier Partners to resolve our client complaints
- Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)

Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)

Prior experience in a BPO company or ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.





Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with a webcam and a mobile phone.

Job Types: Full-time, Permanent

Benefits

- Cell phone reimbursement
- Paid sick time
- Work from home

Language:
- Hindi (Preferred)
- English (Preferred)
- Other Indian Language is a plus

Work Location: Remote

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Application Question(s):
- Where are you currently located?
- Are you fluent in English and Hindi? Please mention any other Indian languages you can speak.
- Do you have your own working laptop and a reliable internet connection for a remote work setup?
- Have you handled customer support for a courier, logistics, or e-commerce company? If yes, please briefly describe your experience.
- What was your last down monthly salary?

Work Location: Remote

📌 Customer Support Executive (CSE) (India)
🏢 iCarry Technologies
📍 India