Mandatory Language : Hindi & English

Roles & Responsibilities:

- Provide first-level software support to customers via email, phone, and support tickets.
- Understand customer issues, perform troubleshooting and problem analysis, and provide appropriate solutions.
- Manage and follow up on support tickets to ensure timely resolution within the required SLA.
- Assist customers with software usage, configuration, and functionality-related queries.
- Identify recurring or complex issues and escalate them to the relevant technical team when required.
- Coordinate with Implementation, Development, and other internal teams to resolve customer issues.
- Maintain clear and accurate ticket updates, issue details, and resolution records.
- Follow up with customers to ensure issues are properly resolved and provide good customer experience.
- Keep up to date with DigiSME software features, enhancements, and system changes.
- Assist in testing, troubleshooting, and verifying software fixes or enhancements when required.




- Prepare or contribute to support documentation and knowledge-based materials.
- Perform other support-related duties as assigned by the management.

Mandatory Skills:

- Diploma/Degree in IT, Computer Science, or a related field.
- Experience in software application support or customer support will be an advantage.
- Positive troubleshooting and problem-solving skills.
- Good communication skills, both written and verbal.
- Ability to manage multiple support requests and work within SLA requirements.
- Customer-oriented with a positive and responsible attitude.
- Willingness to learn and understand new software systems and technologies.
- Ability to communicate in Hindi or Telugu will be an advantage.

Pay: Up to ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Karapakkam)
🏢 DigiSME Software Private
📍 Karapakkam