Job Summary

We are seeking an experienced Service

Now Integrations L3 Consultant responsible for providing advanced support, administration, enhancement, and integration services across the Service

Now platform.

The role involves managing complex integrations between Service

Now and enterprise applications, troubleshooting production issues, driving root cause analysis, and supporting platform enhancements in a global ITSM environment.

Key Responsibilities

L3 Support & Incident Management

- Provide L3 production support for Service

Now integrations and platform services.
- Analyze and resolve complex incidents, integration failures, and performance issues.
- Perform Root Cause Analysis (RCA) and implement permanent corrective actions.
- Support Problem, Incident, Change, and Release Management processes.
- Ensure SLA compliance for critical support tickets.

Service

Now Integration Management

- Design, develop, configure, and support integrations using:
- Integration Hub
- REST APIs
- SOAP Web Services
- MID Server
- JDBC/LDAP Integrations
- Email Integrations
- Support integrations between Service

Now and:
- Azure AD / Active Directory
- SAP
- Salesforce
- Workday
- Monitoring Tools




- Middleware Platforms (Boomi, Mule

Soft, Axway)
- Troubleshoot interface connectivity, authentication, and data synchronization issues.

Platform Enhancements & Administration

- Configure Service

Now workflows, Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
- Support platform upgrades, patches, and release deployments.
- Manage instance cloning, migration activities, and setting refreshes.
- Perform performance optimization and platform health checks.

Stakeholder & Vendor Management

- Work closely with business teams, architects, infrastructure teams, and vendors.
- Participate in design reviews and impact assessments.
- Provide SME guidance to L1/L2 support teams.
- Maintain technical documentation, SOPs, and knowledge articles.

Mandatory Technical Skills

Service

Now

- ITSM
- CMDB
- Service Catalog
- Incident, Problem & Change Management
- Integration Hub
- Flow Designer
- Discovery
- MID Server

Integration Technologies

- REST APIs
- SOAP Web Services
- JSON/XML
- OAuth, SAML, JWT
- Webhooks
- API Management

📌 ServiceNow IntegrationsConsultant (India)
🏢 CosMicIT
📍 India