Job Description

Job Title: KAM – QCom

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Experience Required: 5+ Years

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Location: Ahmedabad

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Job Summary

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We are looking for an experienced and data-driven E-Commerce Manager to lead and optimize our online business across marketplaces and D2C websites. The ideal candidate will manage key

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marketplace accounts, improve product visibility, enhance conversion rates, and drive revenue

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growth through strategic planning, performance marketing inputs, and cross-functional

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collaboration.

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Key Responsibilities

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Marketplace Management

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- Manage relationships and business operations with QCom partners.
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- Ensure timely listing, relisting, and optimization of product catalogues.
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- Drive revenue growth through promotions, ads, and platform-led opportunities.
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- Track and manage platform payments, returns, claims, and penalties.
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D2C Website Management

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- Oversee website updates, product pages, banners, and user experience improvements.
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- Coordinate with performance marketing teams for traffic and conversion optimization.
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- Analyse customer behaviour, A/B test funnels, and improve retention metrics.
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Sales Planning & Growth

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- Build monthly and quarterly sales plans for all e-commerce platforms.
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- Drive visibility via deals, pricing strategies, and exclusive online launches.
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- Monitor competition pricing, promotions, and current launches.
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- Operations, Inventory & Supply Chain Coordination
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Ensure optimal stock availability across fulfilment centres

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- Work closely with supply chain teams to minimize OOS, returns, and delivery issues.
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- Monitor marketplace SLAs to maintain high service performance.
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Marketing & Content Optimization

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- Coordinate with content and creative teams for A+ pages, images, and videos.
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- Manage marketplace ads (AMS, Flipkart Ads, etc.) and improve RoAS.
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- Lead review generation initiatives and improve seller ratings.
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Reporting & Data Analysis

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- Create weekly/monthly dashboards analysing sales, marketing performance, inventory, and profitability.
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- Identify business opportunities through data-driven insights.
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Key Requirements

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- 5+ years of hands-on quick-commerce experience in marketplaces and/or D2C.
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- Strong understanding of marketplace algorithms, metrics, and growth levers.
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- Proficient in Excel, analytics tools, and marketplace portals.
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- Experience managing performance ads (AMS/Google/Facebook) is an advantage.
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- Strong communication, negotiation, and project management skills.
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- MBA in Sales/Marketing preferred
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Key Competencies

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- Data-driven decision making
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- E-commerce analytics & forecasting
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- Strategic planning & execution
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- Stakeholder management
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- Problem-solving & agility
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- Cross-functional collaboration
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📌 Key Accounts Manager - QCom (India)
🏢 Iscon Balaji Foods
📍 India