Job Description

Overview:

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TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below client is a global IT solutions and services provider for enterprise and midmarket clients, offering services such as cloud, cybersecurity, application modernization, and unified communications.

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Job Title: Application Runbook Administrator (Cutover SaaS)

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Location: PAN India

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Job Type: Full time

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Work Type: Remote

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Job Description:

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- The Application Runbook Administrator is responsible for administering and operationalizing Cutover SaaS platform to plan, build, govern, and execute runbooks for application recovery, environment changes, and key operational events.
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- This role ensures runbooks are accurate, standardized, auditable, and aligned to change management and IT resilience practices, enabling predictable cutovers and reduced operational risk.
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- Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.
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- Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).
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- Core Value: Improve execution consistency, visibility, and auditability for resilience validation and critical events.
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- Scope: Enterprise applications, shared services, and cross-team dependencies where coordinated task execution is required.
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Required Qualifications and Skills

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- This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.
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- Experience administering or power-using Cutover.
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- Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.
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- Ability to translate technical procedures into transparent, executable, step-by-step tasks with well defined ownership and acceptance criteria.
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- Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
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- Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.
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- Familiarity with incident/problem management and post-event review practices.
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- Strong attention to detail, documentation rigor, and an audit-ready mindset. What Good Looks Like
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- Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.
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Preferred Qualifications:

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- Preferred qualifications enhance effectiveness in complex enterprise environments and support broader automation and reporting needs.
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- Experience operating in financial services and/or other highly regulated environments.
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- Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and integrating runbooks with change records.
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- Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation). Understanding of access management concepts (role-based access control, least privilege).
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- Experience supporting DR exercises, major releases, or enterprise cutover events involving multiple systems and teams.
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- Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook governance to iterative delivery.
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Experience:

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- 10 years, 2 years into Cutover skillset
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TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Application Runbook Administrator (Cutover SaaS) (Bengaluru)
🏢 Tekwissen India
📍 Bengaluru