Job Description

Job description:

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About the Role

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We are expanding our Member Relations team and seeking dynamic, driven individuals to join us. In this role, you will be responsible for timely follow-ups with members, maintaining excellent relationships, and helping the company achieve its service and recovery targets.

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Key Responsibilities

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- Connect with members via phone, email, and other channels to follow up on outstanding payments or account matters.
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- Maintain accurate and updated records of interactions and account statuses.
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- Negotiate and agree on repayment plans, ensuring professionalism and empathy.
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- Escalate complex cases to the relevant departments for resolution.
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- Achieve daily, weekly, and monthly targets as assigned.
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- Ensure all interactions comply with company policies and legal guidelines.
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Required Skills & Qualifications

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- Languages:



Fluent in English & Hindi; additional regional languages are a plus.
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- Solid interpersonal and relationship-building skills.
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- Highly motivated, proactive, and target-driven.
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- Good reasoning and problem-solving abilities.
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- Basic computer skills (MS Excel ,MS Office, email, CRM tools).
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- Experience in collections, member services, or customer support preferred, but freshers with the right attitude are welcome.
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What We Offer

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- Competitive salary plus attractive performance-based incentives.
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- Training and skill development programs.
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- A dynamic, supportive, and growth-oriented workplace.
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- Opportunities for career advancement within the organization.
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- Job Types: Full-time, Permanent, Fresher
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📌 Member Relation Executive (Bengaluru)
🏢 Karma Group Global
📍 Bengaluru