Key Duties / Responsibilities: - Provide advanced Level 2 support for Windows, macOS, and mobile devices. - Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions. - Support Generative AI tools and automation for modern workplace enablement. - Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination. - Participate in IT refresh projects, new office setups, and IT deployments. - Deliver user training sessions and drive process improvements. - Manage vendors and stakeholders in a matrix environment. - Handle IT asset management, stock control, and e-waste disposal. - Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades. - Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes. - Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts. - Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security. - Cisco Router Support: Troubleshoot and maintain routers, firmware updates. - Rack & Stack: Install, cable, and optimise server racks and network devices. - Documentation: Maintain hardware records, prepare reports, document procedures. - User Support: Train users and communicate technical guidance effectively. - Emergency Response: Provide on-call support for urgent issues. - Qualifications & Skills: - Bachelors in IT/Computer Science (or equivalent experience). - Certifications like CompTIA A+,



Network+, or CCNA preferred. - Proven IT field support experience. - Solid hardware, networking, and Cisco router knowledge. - Excellent communication and teamwork skills. - Physically fit, willing to travel, and able to handle equipment. Desired Skills & Experience: - 5+ years of enterprise IT support experience. - Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS. - Familiarity with ServiceNow or similar ITSM tools. - Good prioritisation, communication, and decision-making skills. - Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS. - Experience with ServiceNow or similar ticketing tools. - Strong decision-making, prioritisation, and self-discipline. - Act as the first point of IT contact for the site. - Provide end-user desktop/laptop support and smart hand assistance for network & servers. - Handle software installations, onboarding/offboarding, and IT asset sanitisation. - Deliver executive/VIP support and assist backend teams with network/server issues. - Manage IP phones, VC systems, printers, and application issues. - Troubleshoot Windows 10, Office 365, VPN, and SharePoint. - Maintain office IT asset records and coordinate vendor support. - Participate in IT projects and BAU operations (SLA, CSAT, ticket management). - Lead documentation, process alignment, and onsite training activities.

📌 Sr Field Engineer (Pune)
🏢 AVASO Technology Solutions
📍 Pune