Job Description

Job Description:

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Network Engineer / Network Lead (L2+ Managed Services)

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Location

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Malad / Goregaon, Mumbai

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Experience Required

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8+ Years

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Immediate Joiners Only

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Work Mode

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Work From Office (5 Days a Week)

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About the Role

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We are seeking an experienced Network Engineer / Network Lead (L2+) to manage and support enterprise network infrastructure across multi-site environments. The role involves providing advanced network operations support, incident management, troubleshooting, monitoring, change implementation, stakeholder coordination, and governance activities for LAN, WAN, WLAN, Security, SD-WAN, and Cloud connectivity environments.

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The ideal candidate should possess strong hands-on expertise in routing, switching, wireless, network security, enterprise troubleshooting, network monitoring, and ITSM-driven service delivery.

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Key Responsibilities

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Network Operations & Support

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- Provide L2/L2+ operational support for Enterprise LAN, WAN, WLAN, Internet, VPN, Firewall, Proxy, Load Balancers, DNS/DHCP, Routing, Switching, and Remote Access environments.
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- Manage network incidents from identification through resolution while ensuring SLA compliance.
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- Act as an escalation point for Service Desk, NOC, and Operations teams.
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- Perform advanced troubleshooting of:
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- Routing and Switching issues
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- Latency and Packet Loss issues
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- Bandwidth congestion
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- Link flapping
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- Internet and WAN connectivity issues
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- Wireless and VPN connectivity issues
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Network Configuration & Administration

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- Configure and troubleshoot:
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- VLANs
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- Trunking
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- STP/RSTP
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- EtherChannel
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- Routing Protocols (OSPF, BGP)
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- IP Addressing
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- DHCP
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- DNS
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- NAT
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- ACLs
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- Support MPLS, SD-WAN, Leased Lines, Internet Circuits, Broadband, and Data Center connectivity.
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Security & Firewall Management

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- Manage and troubleshoot Firewall, VPN, and Security-related connectivity issues.
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- Support Firewall rule implementation and validation.
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- Troubleshoot:
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- IPSec VPN
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- SSL VPN
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- NAT
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- ACLs
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- Access Control issues
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- Ensure compliance with security policies and organizational standards.
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Wireless Infrastructure Support

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- Support enterprise Wireless LAN deployments and operations.
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- Troubleshoot:
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- Access Points
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- Wireless Controllers
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- WLAN Authentication
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- Roaming Issues
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- Coverage & Performance Issues
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- Coordinate Wi-Fi deployment and site implementation activities.
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Monitoring & Performance Management

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- Monitor network health using enterprise monitoring tools.
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- Analyze:
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- Bandwidth utilization
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- Interface performance
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- Device health
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- Availability metrics
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- Capacity trends
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- Proactively identify performance bottlenecks and recommend improvements.
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Change & Incident Management

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- Execute network changes following ITIL processes.
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- Prepare:
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- Method of Procedure (MOP)
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- Risk Assessment
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- Rollback Plans
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- Validation Reports
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- Participate in major incident management and post-incident reviews.
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- Perform RCA (Root Cause Analysis) for recurring incidents.
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Documentation & Governance

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- Maintain:
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- Network Diagrams
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- IP Address Records
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- Device Inventory
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- SOPs
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- Troubleshooting Guides
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- Configuration Backups
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- Prepare operational reports and management dashboards.
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- Participate in service review and governance meetings.
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Technical Requirements

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Networking Technologies

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- Strong understanding of:
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- TCP/IP
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- VLAN
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- STP / RSTP
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- OSPF
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- BGP
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- QoS
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- DHCP




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- DNS
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- NAT
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- ACL
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- SNMP
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- Syslog
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- VPN Technologies
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Routing & Switching

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- Hands-on experience with enterprise routing and switching environments.
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- Strong troubleshooting skills in LAN/WAN technologies.
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Wireless Technologies

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- Experience managing enterprise WLAN solutions.
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- Understanding of wireless authentication and controller-based environments.
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Security Technologies

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- Experience with:
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- Fortinet
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- Palo Alto
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- Check Point
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- Cisco Security Solutions
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- Zscaler
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Monitoring & Management Tools

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- Hands-on experience with:
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- SolarWinds
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- PRTG
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- Zabbix
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- Network Monitoring Platforms
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- Configuration Backup Tools
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Load Balancing & SD-WAN (Preferred)

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- Experience with:
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- F5 Load Balancers
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- SD-WAN Solutions
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- Cloud Connectivity
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Required Skills

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- Robust troubleshooting and analytical skills.
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- Excellent incident and problem management capabilities.
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- Experience in stakeholder and vendor coordination.
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- Ability to work independently in high-pressure environments.
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- Excellent communication and documentation skills.
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- Knowledge of ITIL processes and service management best practices.
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- Ability to handle multiple tasks and priorities simultaneously.
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Preferred Experience

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- Multi-site enterprise network support.
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- Data Center and Cloud connectivity management.
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- ISP and Carrier coordination.
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- Network transformation and migration projects.
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- Managed Services environment experience.
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- Service Delivery and Operations Governance exposure.
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Educational Qualifications

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- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
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- Relevant certifications such as:
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- CCNA / CCNP
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- Fortinet NSE
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- Palo Alto Certifications
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- Aruba Certifications
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- ITIL Foundation (Preferred)
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📌 Lead Network Engineer (Mumbai)
🏢 Asian Hires Placement Consultant
📍 Mumbai