Job Description

Key Responsibility:

n

n
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
n
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
n
- Proactively build strong customer relationships
n
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
n
- Solutionize either through configurations or workarounds to address client specific requirements
n
- Develop competence in the use of all the information systems used in implementation of the application
n
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
n
- Experience in GreytHR & Zendesk
n

n

Qualification and Experience:

n

n




- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
n
- Excellent client handling skills
n
- Domain knowledge in Indian Payroll is mandatory
n
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
n
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
n
- Excellent verbal and written English communication skills
n
- Excellent skills on effective telephone and email communication
n
- Apart from English, familiarity in either Hindi, & other language's would be added advantages
n

n

High degree of patience Benefits:

n

n
- Excellent Opportunity to be involved in high impact work and progressive learning workplace.
n
- Great team members & energy filled work environment.
n
- Competitive salary. External Skills And Expertise
n
- Indian Payroll Knowledge
n
- Good Written & Verbal Communication
n
- Experience into Customer Support
n

📌 Payroll support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru