Hello

Greetings from Link Publishers.

We are looking for an experienced Head of Operations to join Link Publishers . In this role you will be responsible for managing LP's end-to-end operational functions including order delivery marketplace operations outreach HR and employee management internal processes and coordination with our outsourced technology/development team.

The ideal candidate will have strong leadership problem-solving decision-making people management project management and execution skills.

- Job Title :- Head of Operations
- Company: Link Publisher Pvt Ltd ( (Year) :- 8 Years
- Job Location: Ahmedabad
- Working Days: 5
- Working Mode: Work From Office Only

Primary Skills:

- Operations Management: Strong ability to manage and improve end-to-end business operations processes workflows and delivery.
- Team Management: Experience managing multiple teams setting KPIs monitoring performance improving productivity and building accountability.
- Ownership & Accountability: Strong ability to take ownership of problems follow through without constant supervision and ensure tasks are completed end-to-end.
- Problem Solving: Ability to identify root causes develop practical solutions and drive implementation rather than simply escalating problems.
- Data & MIS: Strong understanding of KPIs operational metrics MIS productivity performance tracking and data-driven decision-making.
- HR & Employee Management: Experience handling hiring onboarding performance management employee conflicts team structure discipline and employee-related matters.
- Project & Tech Coordination:



Ability to coordinate with QC and outsourced development teams manage priorities track timelines and ensure projects and fixes are delivered.
- Process & SOP Management: Ability to build improve document and implement SOPs and systems that improve operational efficiency.
- Cross-functional Management: Ability to coordinate across teams resolve conflicts manage escalations and ensure business priorities are executed effectively.

Key Responsibilities:

- Operations Management: Own Link Publishers' day-to-day operations including order delivery marketplace operations outreach and other operational functions.
- Team Performance: Manage team leads and teams define KPIs monitor performance identify gaps and ensure accountability across departments.
- Delivery & Outreach: Monitor delivery performance turnaround times rejection rates backlog outreach productivity and continuously improve operational efficiency.
- HR & Employee Management: Own employee-related operational matters including recruitment coordination onboarding performance management conflicts discipline retention and team development.
- Process Improvement: Identify operational bottlenecks and build better processes SOPs systems and workflows to improve efficiency and scalability.
- Technology Coordination:



Coordinate with QC and the outsourced technology/development agency to prioritize requirements track bugs and projects follow up on timelines and ensure timely delivery.
- Escalation Management: Take ownership of operational escalations and resolve issues at the appropriate level without unnecessary dependency on the CEO.
- MIS & Reporting: Track operational KPIs and provide regular updates on performance bottlenecks risks and improvement initiatives.
- Project Execution: Take ownership of cross-functional projects and ensure they move from planning to execution and completion.
- CEO Support: Take the day-to-day operational load away from the Founder/CEO allowing the CEO to focus primarily on sales marketing account management revenue and business growth.

Requirements:

- 7 years of proven experience in Operations Business Operations General Management or a similar leadership role.
- Experience managing multiple teams and operational functions.
- Strong leadership people management problem-solving and decision-making skills.
- Strong understanding of KPIs MIS numbers and operational performance.
- Experience handling HR and employee-related matters.
- Experience managing projects and coordinating with technology/product teams or external development agencies.
- Robust communication follow-up organizational and execution skills.
- Ability to work independently and make decisions without constant supervision.
- Experience in SaaS technology digital marketing marketplace agency or similar fast-growing businesses is preferred.
- Highly ownership-oriented proactive responsible and result-focused.

Thank you!

📌 Head of Operations (Ahmedabad)
🏢 Elsner Technologies
📍 Ahmedabad