- 5-8 years of relevant experience in warehouse dispatch logistics or fulfilment operations
- Experience in textiles garments FMCG or ecommerce fulfilment is preferred.
- Prior experience managing teams and high-volume multi-SKU customer orders.
Roles:
- Plan and execute daily dispatch operations based on customer orders and delivery priorities.
- Prepare daily dispatch plans and monitor Plan vs. Actual performance.
- Ensure timely and accurate picking checking packing invoicing coordination and dispatch of orders.
- Manage end-to-end warehouse and dispatch activities while maintaining operational efficiency.
- Monitor order ageing pending orders turnaround time and dispatch accuracy.
- Lead and manage warehouse packing and dispatch teams to achieve daily productivity targets.
- Allocate manpower effectively and monitor individual/team productivity.
- Coordinate with sales purchase accounts production and other internal teams to ensure smooth order fulfilment.
- Identify and resolve operational bottlenecks affecting dispatch timelines.
- Manage packaging-material inventory supplier coordination stock levels and timely reordering.
- Ensure proper storage handling and movement of sarees and other inventory within the warehouse.
- Maintain accurate daily MIS and KPI reports using Excel and ERP systems .
- Analyse warehouse and dispatch performance and implement corrective actions to improve KPIs.
- Ensure proper documentation stock accuracy and adherence to warehouse processes.
- Drive continuous improvement in dispatch efficiency manpower productivity and order turnaround time .
Qualification:
- Graduate in any discipline. Candidates with relevant experience in warehouse/dispatch operations will be preferred.
Key KPIs
- On-Time Dispatch
- Order Turnaround Time
- Pending Order Ageing
- Plan vs. Actual Dispatch
- Picking & Packing Accuracy
- Manpower Productivity
- Inventory / Stock Accuracy
- Packaging Stock-outs
- Dispatch Error Rate
- Warehouse Productivity