Job Description
Company: Makoba Pvt Ltd Location: Chennai - Work from Office Website: www.makoba.com About Makoba: Makoba is India’s largest online store for luxury pens and fine writing instruments, representing top global brands like Montblanc, Namiki, Leonardo, Pilot, Lamy, Visconti, and more. With a passionate focus on customer experience and product knowledge, we aim to deliver joy with every writing instrument we sell. Job Role: We are looking for a energetic and persuasive Sales Specialist – Luxury Pens to join our enthusiastic team. You will play a key role in converting online leads into happy customers, nurturing client relationships, and ensuring a seamless post-purchase experience. Key Responsibilities: - Call and engage with online clients who visit www.makoba.com - Follow up with abandoned carts and convert interest into successful purchases - Provide expert guidance on product features, comparisons, and recommendations - Upsell and cross-sell relevant products to increase basket value - Act as a single point of contact for clients—before, during,



and after purchase - Share shipment tracking information promptly and accurately - Send Google review links post-delivery and collect customer feedback - Update clients on new product launches and special offers - Maintain client records and call status using CRM tools - Coordinate with the packing and logistics team to ensure timely dispatches - Contribute ideas to improve the overall online sales experience - Be an energetic, committed member of India’s largest online pen store Ideal Candidate Profile: - Excellent spoken and written communication skills (English & Hindi preferred) - Confident in client interaction and persuasive selling - Knowledge of luxury pens or eagerness to learn about them - Prior experience in telesales, e-commerce, or customer support is a plus - Strong follow-up and relationship-building abilities - Proficiency in basic computer operations and CRM tools - Passionate, proactive, and w

📌 Sales Specialist (Mumbai)
🏢 Makoba - India
📍 Mumbai