Job Description

About Us

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Vasundhra Raj Luxury Group is a multi-brand luxury retail company based in Uttarakhand, home to prestigious brands across jewellery, fashion, and lifestyle retail. We are looking for a warm, articulate, and solutions-oriented Customer Support Specialist to join our Head Office team and be the voice of our brands to our customers.

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Role Overview

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The Customer Support Specialist will be the first point of contact for customer queries, concerns, and feedback across our group brands — ensuring every customer interaction reflects the premium standard our brands are known for.

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Key Responsibilities

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- Handle customer queries, complaints, and feedback via phone, email, WhatsApp, and social media in a timely and professional manner
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- Coordinate with store teams to resolve customer issues related to orders, exchanges, repairs, and after-sales service
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- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/tracking system
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- Follow up with customers to ensure satisfactory resolution and gather feedback
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- Escalate unresolved or sensitive issues to the relevant department or management
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- Assist with outbound communication for promotions, appointment reminders,



or customer engagement initiatives
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- Maintain a courteous, patient, and brand-appropriate tone in all customer interactions
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- Prepare periodic reports on customer queries, complaint trends, and resolution turnaround time
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Requirements

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- Bachelor's degree in any discipline
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- 1–3 years of experience in customer service, preferably in retail, luxury, or hospitality
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- Excellent verbal and written communication skills (Hindi and English)
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- Patient, empathetic, and calm under pressure
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- Comfortable using CRM tools, MS Office, and messaging platforms
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- Strong problem-solving skills and attention to detail
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- Presentable and professional demeanor, in line with luxury brand standards
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What We Offer

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- Prospect to work with a fast-growing, multi-brand luxury retail group
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- Exposure to premium brands and high-value customer relationships
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- Collaborative work environment at our Dehradun Head Office
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- Competitive compensation as per industry standards
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To Apply:

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Send your resume to: [email protected] - with the subject line "Application – Payroll Executive Dehradun"

📌 Customer Support Specialist (India)
🏢 Vasundhra Raj Luxury Group
📍 India