Job Description

Job description:

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Title: Academic Counsellor

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Location: Janak Puri

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Job Summary

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We are looking for a motivated and student-focused Academic Counsellor to guide students and parents in making informed decisions about academic programs, courses, and career pathways. The ideal candidate should have solid communication and counselling skills, a positive attitude, and the ability to understand student requirements and recommend suitable programs.

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Key Responsibilities

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Counsel students and parents regarding academic programs, courses, eligibility, fees, and career opportunities.

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Understand students' academic backgrounds, interests, goals, and requirements.

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Provide accurate information about courses, admission processes, curriculum, and career prospects.

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Handle student and parent queries through calls, walk-ins, WhatsApp, email, and other communication channels.

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Follow up with prospective students and convert enquiries into admissions.

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Maintain regular communication with leads and ensure timely follow-ups.

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Achieve individual and team counselling/admission targets.

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Conduct counselling sessions, presentations, webinars, and orientation programs when required.

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Maintain accurate records of student interactions, enquiries, follow-ups, and admissions in CRM/Excel.

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Coordinate with the admissions, academic, and operations teams to ensure a smooth student onboarding process.

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Support students throughout the admission process and resolve basic queries promptly.

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Maintain a high level of professionalism and ensure a positive student experience.

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Stay updated on courses, academic policies, industry trends, and career opportunities.

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Required Skills

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Excellent verbal and written communication skills.

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Strong interpersonal and counselling abilities.

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Good listening and relationship-building skills.

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Ability to understand student needs and provide appropriate guidance.

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Good convincing and negotiation skills.

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Target-oriented and comfortable working in a fast-paced environment.

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Basic knowledge of MS Office, Google Workspace, Excel, and CRM tools.

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Ability to handle multiple enquiries and follow-ups efficiently.

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Strong presentation and problem-solving skills.

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Eligibility

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Bachelor's degree in any discipline; a degree in Education, Psychology, Management, or a related field is preferred.

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1–4 years of experience in academic counselling, student counselling, admissions, education sales, career counselling, or a related role.

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Fresh graduates with strong communication and counselling skills may also be considered for suitable entry-level positions.

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Key Performance Indicators (KPIs)

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Student enquiries handled and counselled.

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Lead-to-admission conversion rate.

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Follow-up effectiveness.

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Admission/enrolment targets achieved.

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Student and parent satisfaction.

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CRM/data accuracy and timely updates.

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Response and follow-up turnaround time.

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Work Location: In person

📌 Academic Counselor (New Delhi)
🏢 D Succeed Learners Private
📍 New Delhi