Job Description

We're Hiring: CRM Manager & Executive Assistant (Founder's Office)

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New Delhi | Full-time | 6 days/week

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About the Role

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We are looking for a highly organized, proactive, and customer-focused CRM Manager & Executive Assistant who will serve as the backbone of our customer relationship management while supporting the Founder in daily execution.

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This role combines customer engagement, lead nurturing, CRM management, executive coordination, and business follow-ups. The ideal candidate is an excellent communicator who enjoys interacting with customers, managing data, coordinating with internal teams, and ensuring nothing falls through the cracks.

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Key Responsibilities

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Customer Relationship Management (CRM)

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- Manage all customer interactions across calls, WhatsApp, email, and CRM.
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- Make outbound calls to prospective and existing customers from provided lead databases.
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- Qualify leads by understanding customer requirements and purchase intent.
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- Introduce products, collections, services, and offers confidently.
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- Handle customer queries, objections, and follow-ups professionally.
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- Build long-term customer relationships to improve repeat business.
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- Ensure every interaction is accurately updated in the CRM.
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- Maintain customer databases and sales pipelines.
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Sales Coordination

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- Schedule appointments for the Founder and senior sales team.
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- Coordinate customer appointments, virtual consultations, and store visits.
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- Ensure timely follow-up on quotations, pending orders, payments, and deliveries.
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- Work closely with sales, production, and operations teams to ensure seamless customer experience.
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- Assist in recovering abandoned carts and inactive customer inquiries.
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Executive Assistant Responsibilities

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- Manage the Founder's calendar, meetings, appointments, and travel schedules.
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- Track important business tasks and ensure timely completion.
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- Prepare meeting agendas, MOMs (Minutes of Meeting), and follow-up action trackers.
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- Coordinate with internal teams to monitor project progress.
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- Assist in preparing presentations, reports, and business documents.
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- Handle confidential information with professionalism.
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CRM & Reporting

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- Maintain accurate CRM records.
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- Generate daily, weekly, and monthly reports on:
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- Leads generated
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- Follow-ups completed
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- Conversions
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- Customer feedback
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- Sales performance
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- Share customer insights to improve sales strategies and customer experience.
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Customer Experience

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- Ensure every customer receives timely responses.
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- Resolve customer concerns with empathy and ownership.
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- Maintain high standards of professionalism across every customer interaction.
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- Coordinate post-purchase follow-ups to improve customer satisfaction and retention.
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Skills & Qualifications

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Required

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- Graduate in any discipline.
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- 2–4 years of experience in CRM, customer service, telecalling, sales coordination, executive assistance, or business development.
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- Excellent verbal and written communication skills.
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- Solid interpersonal and relationship-building abilities.
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- Highly organized with excellent multitasking skills.
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- Comfortable interacting with CXOs, premium customers, and business stakeholders.
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- Proficient in Microsoft Excel, Google Sheets, Google Workspace, and CRM software.
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- Fluent in English and Hindi.
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Preferred

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- Experience with CRM platforms such as Zoho CRM, HubSpot, Shopify, Interakt, or similar tools.
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- Prior experience in luxury retail, fashion, beauty, lifestyle, D2C, or premium consumer brands.
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- Experience supporting senior leadership or founders.
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- Understanding of sales funnels, customer lifecycle management, and customer retention.
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Personal Attributes

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- Highly organized and detail-oriented.
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- Strong sense of ownership and accountability.
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- Customer-first mindset.
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- Excellent follow-up discipline.
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- Positive attitude with problem-solving ability.
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- Able to work independently with minimal supervision.
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- Target-oriented while maintaining empathy and professionalism.
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- Comfortable working in a fast-paced entrepreneurial environment.
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What We Offer

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- Competitive fixed salary with performance-based incentives.
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- Opportunity to work directly with the Founder & CEO.
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- Exposure to strategy, sales, marketing, and business operations.
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- Continuous learning and career growth opportunities.
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- A dynamic, entrepreneurial work environment where your ideas and execution make a real impact.
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Location: Chattarpur, New Delhi

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Work Days: 6 days a week, 10:30am-7:30pm

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Ideal Candidate: Female preferred

📌 CRM Executive (Founder's Office) (New Delhi)
🏢 TalBalad
📍 New Delhi