Responsibilities - Day-to-Day Operations: - - Ensure timely incident management to meet Service Level Agreements (SLAs). - Oversee the monitoring, maintenance, and optimization of platform usage, performance, and stability in production systems. - Troubleshoot issues promptly to minimize disruption to operations. - Collaborate with business stakeholders to determine the priority of fixes and enhancements. - Conduct root cause analysis for production issues to prevent recurrence. - Represent the Change Advisory Board (CAB) and review proposed changes from others before deployment to production. - Maintain and prioritise Business-As-Usual (BAU) backlog, releasing fixes on a regular basis. - Plan for on call roster and be the technical point of contact for all production systems. - Participate in software planning and software delivery activities. - Execute changes to production systems with minimal disruption. - - Stakeholder Management: - - Collaborate with internal business teams to prioritize issues and align support efforts with business objectives. - Act as a liaison between development and business teams, communicating upcoming changes and scheduled interruptions. - Coordinate with vendor teams to ensure compliance with SLAs and quality requirements for issue resolution. - Ensure that vendor services meet the organization's technical and business requirements. - Participate in strategic technical architecture and design discussions, providing valuable input and suggestions. - - Process and Compliance: - - Ensure regulatory and security compliance requirements are met and actively participate in audits. - Proactively identify areas for improvement in existing processes and functionality, recommending and implementing enhancements.



- Address platform vulnerabilities promptly to maintain system integrity and security. - Stay updated on the latest trends in .NET technologies, recommending enhancements and driving the adoption of innovative solutions to enhance team productivity and product quality. - - Team Development and Support Environment: - - Educate team members on best practices for incident management and system maintenance. - Mentor and guide junior team members, fostering their career development and technical skills. - Create and promote a healthy, positive support workplace that encourages collaboration, continuous learning, and improvement. - Lead by example, demonstrating a proactive approach to problem-solving and a commitment to high-quality support. - Qualifications - Minimum of 3+ years of experience in software development, with a focus on .NET technologies. - Previous experience in overseeing support activities for enterprise applications. - Hands-on experience with troubleshooting complex technical issues in .NET applications. - Experience in managing and mentoring technical teams, including performance management and skill development. - Strong understanding of software development lifecycle (SDLC) processes and best practices. - Experience working with stakeholders to prioritize and address technical issues in alignment with business objectives. - Experience working with cloud platforms such as Microsoft Azure for hosting and managing enterprise applications. - Highly desirable to have professional certifications related to .NET development, such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: Azure Administrator etc. - Proven track record of driving continuous improvement initiatives to enhance team productivity and product quality. - Comprehensive understanding of .NET framework and related technologies.

📌 .Net Support Engine (Gurugram)
🏢 Questhiring
📍 Gurugram