Job Description

Hello, Hirning for Customer Support ( US healthcare ) Experience: 1 + Years Location: Kolkata / Noida Notice Period: Immediate Joiner Max Rate- up to 4 LPA Shift- Night shift (Work from office ) Desired candidate profile - Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams - Excellent verbal and written communication skills in English with strong comprehension abilities - Valuable working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems,



and data entry activities - Ability to analyze information accurately and maintain attention to detail - Willingness to work in a 24x7 environment - Open to working from the office Job Description - Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR) - Capable of identifying, capturing, and documenting denial reasons accurately - Update claim status, notes, and actions in the respective systems and databases - Coordinate with internal teams to resolve claim-related issues and ensure timely closure - Meet productivity, quality, and compliance targets as defined by the process - Maintain confidentiality and always adhere to client and organizational policies.

📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata