Job Description

Location: Pedder Road, Mumbai | Type: Full-time

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Pay: Rs. 25,000 to Rs. 30,000 per month, can negotiate based on past experience

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Date of Joining: Immediate

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Company: Karan Gupta Consulting (KGC)

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About KGC

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Karan Gupta Consulting (KGC) is a leading education and career consulting firm helping students and families with career planning, university selection, profile building, applications, essays, testing, scholarships, and visas.

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We are looking for a Student Success Manager to become a trusted point of contact for our enrolled students and their families.

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The Role

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The Student Success Manager will ensure that every student feels heard, supported, informed, and confident throughout their KGC journey.

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You will conduct regular meetings with students and parents to understand their progress, satisfaction, concerns, changing goals, and expectations, and coordinate internally to ensure the right action is taken.

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Key Responsibilities

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Student & Parent Management

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- Conduct regular student and parent meetings.
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- Build strong, trusting relationships with students and families.
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- Understand student goals, concerns, challenges, and changing priorities.
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- Ensure students and parents feel comfortable raising issues or concerns.
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Progress & Satisfaction

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- Track student progress against their academic and profile-building plans.
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- Identify students who are falling behind, disengaged, or need additional support.
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- Regularly assess student and parent satisfaction.
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- Proactively identify concerns before they become larger problems.
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- Collect and communicate actionable feedback to the internal team.
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Issue Resolution

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- Act as the first point of contact for student and parent concerns.
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- Listen objectively and empathetically and take ownership of issues.
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- Coordinate with counsellors, editors, mentors, and other KGC teams to resolve concerns.
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- Follow up to ensure issues have actually been resolved.
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- Escalate sensitive matters when required.
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Internal Coordination

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- Maintain transparent communication across KGC teams.
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- Ensure important student updates and decisions are documented.
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- Track action points and follow-ups.
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- Provide management with visibility on student progress, satisfaction, and potential risks.
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What We Are Looking For

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The most important requirement is exceptional people and communication skills.

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The ideal candidate is:

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- Extremely warm, approachable, and people-friendly
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- Highly empathetic and emotionally intelligent
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- An exceptional listener and communicator
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- Comfortable speaking with both young adults and parents
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- Patient, calm, and mature
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- Proactive and solution-oriented
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- Highly organised with excellent follow-through
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- Comfortable handling difficult or sensitive conversations
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- Able to build trust quickly
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- Comfortable managing multiple students and families
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This is not a back-office coordination role. We need someone who can listen deeply, understand student and parent needs, communicate thoughtfully, and take ownership of finding a solution.

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Qualifications & Experience

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- Bachelor's degree or equivalent
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- Prior experience in student counselling, education, customer success, client servicing, relationship management, hospitality, or another people-facing role preferred, freshers are encouraged to apply
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- Experience working with students and/or parents is an advantage
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- Excellent spoken and written English
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- Strong organisational and follow-up skills
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Personality, empathy, communication, and relationship-building ability will matter more than academic qualifications.

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What Success Looks Like

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A successful Student Success Manager will ensure that:

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- Students know what they need to do and feel supported.
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- Parents feel informed and confident.
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- Concerns are identified and addressed early.
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- Internal teams understand changing student needs.
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- Students and families consistently feel that KGC genuinely understands and cares about their journey.
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Ideal Candidate

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A warm, emotionally intelligent, exceptionally articulate people-person who makes every student and parent feel heard, supported, and confident that someone is taking ownership of their journey.

📌 Student Success Manager (Mumbai)
🏢 Karan Gupta Consulting
📍 Mumbai