Job Description

ABOUT COMPANY

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Osettl Technologies operates Legodesk — a specialized legaltech platform for

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end-to-end debt recovery and NPA resolution. We serve India's leading banks,

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NBFCs, ARCs, and law firms with cutting-edge workflows for:

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- SARFAESI Act proceedings
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- IBC/NCLT filings
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- DRT/DRAT litigation
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- Section 138 NI Act prosecution
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THE ROLE

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Customer Success Executive — own the post-sale client lifecycle for BFSI

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customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve

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their debt recovery and litigation outcomes with Legodesk.

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Success = High adoption, zero churn, strong NPS, growing case volume per account.

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Experience Required: 2-3 years in customer success, support, or client operations

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Location: Bengaluru (in office)

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RESPONSIBILITIES

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Client Onboarding & Enablement

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→ Lead structured onboarding for new customers

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→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)

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→ Create personalized implementation timelines

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→ Build success playbooks tailored to each client's workflow

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Ongoing Support & Relationship Management

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→ Serve as trusted single point of contact (SPOC) for assigned accounts

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→ Monitor usage metrics and proactively identify adoption blockers

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→ Field client questions; resolve issues or escalate smartly

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→ Maintain CRM transparency (all interactions logged)

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Account Health & Retention

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→ Track health metrics: NPS, adoption rate,



case volume, engagement score

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→ Identify at-risk accounts and escalate for retention intervention

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→ Conduct quarterly business reviews (QBRs) to drive value realization

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→ Build retention strategies for your portfolio

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Continuous Improvement

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→ Gather customer feedback on features and pain points

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→ Escalate to Product team as feature requests or bug reports

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→ Build case studies and customer testimonials

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→ Stay current on regulatory changes (debt recovery, NCLT, DRT)

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YOUR PROFILE

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- 2-3 years in CS, customer support, or client operations
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- SaaS background preferred (but not required)
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- Strong communicator: explain technical concepts to non-technical stakeholders
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- Empathetic problem-solver; comfortable with ambiguity
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- CRM proficiency (Salesforce, HubSpot, or similar)
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- Curious about BFSI/legaltech; willing to learn debt recovery processes
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- Bachelor's degree (any stream)
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RED FLAG: If you've only done internal ops with zero external client interaction

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GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

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YOU'LL BE MEASURED ON

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→ Churn Rate: <5% QoQ

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→ NPS Score: 50+ (client satisfaction)

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→ Product Adoption: >70% across portfolio

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→ Onboarding Time: <30 days to go-live

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→ Case Volume Growth: growing engagement per client

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#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Key Account Manager (Bengaluru)
🏢 Legodesk
📍 Bengaluru