Job Description

About the Role Deepika Makeup & Hair is looking for an energetic and customer-focused Customer Support Executive who can confidently handle customer inquiries, provide accurate information about our courses and services, maintain consistent follow-ups, and help convert genuine inquiries into confirmed appointments and bookings. The ideal candidate should have excellent communication skills, a positive attitude, strong follow-up abilities, and the confidence to speak with customers over calls, WhatsApp, and in person. Key Responsibilities - Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries professionally. - Understand customer requirements and provide clear information about courses, services, pricing, schedules, and availability. - Follow up consistently with new leads and prospective customers. - Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings. - Maintain a skilled and friendly relationship with prospective and existing customers. - Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required. - Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status.



- Follow up with customers who have shown interest but have not yet confirmed their booking. - Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience. - Provide timely updates and reminders to customers regarding their appointments or courses. - Meet assigned follow-up, booking, and conversion targets. - Support the studio with other customer service and front-desk activities whenever required. Required Skills - Excellent verbal communication skills are mandatory. - Must be fluent in Kannada and English. - Strong customer-handling, listening, and interpersonal skills. - Confident in handling phone conversations and WhatsApp communication. - Good follow-up and convincing abilities without being overly aggressive. - Solid organizational and multitasking skills. - Basic computer knowledge and ability to maintain customer/lead records. - Customer support, telesales, front-desk, admissions counseling, or similar experience is preferred. - Experience in the beauty, wellness, education, academy, salon, or service industry would be an advantage. Compensation Attractive Salary + Performance-Based Incentives Apply Interested candidates can send their updated resume to: [email protected]

📌 Customer Support Executive (Bengaluru)
🏢 Deepika Makeup & Hair
📍 Bengaluru