Job Description

Company Description Numakers is India's largest 3D printing filament manufacturer, building a global 3D printing materials company. We're hiring a technical support engineer to help support customers with issues.

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Role Description You'll handle every technical query that comes in, from customers and our own sales team. Most customers are remote, so you'll usually be working from a photo, a description, and a slicer profile. Your job is to work out what actually went wrong, whether it's the material, the printer, or the settings, and get them printing again.

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What you'll do

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- Own all inbound technical queries across email, WhatsApp, chat, Amazon messages, and social channels. Respond within agreed SLAs with clear, complete answers.
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- Ask the right questions, request the right photos and slicer profiles, and separate material problems from printer, slicer, and environment problems.
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- Give customers step-by-step fixes, recommended print settings, and profile adjustments for their specific printer and slicer. Follow up until the print is working.
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- Build and maintain the knowledge base: per-material print guides, slicer profiles for popular printers, troubleshooting trees, and FAQ pages. Keep product page print settings accurate.
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- Track issue categories, volumes, and resolution times. Report monthly on the top recurring problems and what we are doing about them.
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- Train the sales team on common technical questions so simple queries get answered at first contact. Support resellers with onboarding and technical material.
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Qualifications

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- In-depth, hands-on FDM 3D printing knowledge. You can explain the relationship between temperature, speed, retraction, cooling, flow, and layer adhesion without looking it up.
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- Working familiarity with the printers customers actually use: Bambu Lab, Creality, Prusa, Voron and other CoreXY builds, and Elegoo, including direct drive vs. Bowden and hardened vs. brass nozzles.
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- Fluency in at least two of Bambu Studio, OrcaSlicer, PrusaSlicer, and Cura, including building and tuning filament profiles.
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- Practical experience with PLA, PETG, and at least one filled or specialty material (CF, silk, matte, high-speed). You understand moisture, drying, and storage as a support issue.
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- Ability to diagnose from photos and descriptions alone, since most customers are remote.
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- Excellent written English. Clear, patient, specific, and friendly, including when the customer is frustrated or wrong.
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- A diploma or degree in engineering, materials science, electronics, or a related technical field is preferred.
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- Ability to work on-site in Surat, collaborate with cross-functional teams, and manage multiple support cases in a quick-paced environment.
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📌 Technical Support Engineer (Devsaki)
🏢 Numakers
📍 Devsaki