Job Description

Responsibilities

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- Sales solutioning: Attending sales conversations with technical leadership (CTOs etc) and consulting them on solutioning/ architecture using Loop's existing APIs/ portal/ custom CSS and JS.
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- Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
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- Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
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- Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
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- Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
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- Quality Assurance:



Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
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- Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.
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Ideal Profile

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- Minimum of 4-5 years of experience in tech operations or a related role.
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- Valuable communication skills
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- Proficiency in JavaScript, CSS, HTML and Python scripts
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- Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
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- Strong problem-solving skills and attention to detail.
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- Good communication and interpersonal skills.
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- Ability to work collaboratively in a fast-paced and dynamic team environment.
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- Self-motivated and capable of working independently when required.
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📌 Product Solution Engineer (Gurugram)
🏢 Loop Subscriptions
📍 Gurugram