Job Description
We're Hiring | Team Leader – Operations
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Join the global leader in digital business services and take the next step in your career!
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Role: Team Leader – Operations
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Experience Required: Minimum 1 year as a Team Leader in BPO
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Key Responsibilities:
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Drive team performance through coaching & development
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Ensure SLAs, quality, and customer satisfaction targets are met
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Monitor and analyze performance metrics
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Handle escalations effectively and professionally
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Promote a positive and engaging team workplace
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What We're Looking For:
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Strong communication & interpersonal skills
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Ability to lead, inspire, and manage teams
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Proficiency in reporting and performance analysis
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Willingness to work in rotational shifts
📌 Team Lead (Pragpura)
🏢 TP
📍 Pragpura