Job Description

Job Profile

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You will be responsible for driving the sales strategy and executing for the organization's loyalty programs across assigned projects. The role will focus on maximizing HNI / UHNI customer acquisition, engagement, and sales conversions to expand market share while fostering long-term customer loyalty.

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Responsibilities

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- Develop and implement comprehensive sales strategies to achieve customer acquisition, retention, loyalty enrollment, and revenue growth targets across the assigned portfolio.
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- Drive sales closures by identifying recent business opportunities, strengthening the sales pipeline, and maximizing conversion rates to expand market share.
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- Establish and maintain strong relationships with key customers, strategic partners, and internal stakeholders to enhance customer engagement and strengthen the loyalty proposition.
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- Analyze market trends, competitive landscape, customer insights, and sales performance to identify growth opportunities and recommend strategic initiatives for continuous improvement.
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- Monitor and evaluate sales performance against defined targets and key performance indicators, ensuring timely interventions to drive business outcomes.
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- Collaborate with Customer Experience, Marketing, Operations, and other cross-functional teams to align sales initiatives with business objectives and evolving customer needs.
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- Continuously optimize sales processes, customer engagement practices,



and loyalty program execution to improve operational efficiency and customer satisfaction.
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- Ensure compliance with organizational policies, service standards, regulatory requirements, and governance frameworks while maintaining operational excellence.
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- Stay abreast of industry trends, emerging technologies, and best practices in sales and customer loyalty to drive innovation and sustain a competitive advantage.
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- Represent the organization at client meetings, industry forums, conferences, and business events to strengthen brand presence and cultivate strategic business opportunities.
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- Champion a culture of operational excellence, customer focus, and continuous improvement to deliver sustainable business growth and exceptional customer experiences.
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- Prepare and present periodic sales performance reports, business forecasts, and actionable insights to senior leadership for informed decision-making
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Skills & Competencies

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Prior experience in loyalty programs, premium customer engagement, HNI/UHNI relationship management, or customer-centric sales environments.

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Demonstrated ability to develop and execute sales strategies, drive business growth, and consistently achieve revenue and customer acquisition targets.

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Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and foster strong relationships with clients and stakeholders.

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Results-driven mindset with a focus on delivering measurable outcomes and driving continuous improvement.

📌 Loyalty Sales Lead (Mumbai)
🏢 Lodha
📍 Mumbai