Job Description

Jio Is inviting applications for the role Resident Engineer Service Assurance SBI

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Requirement

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- Education: BE/BTech/Diploma
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- Experience: 5-7 years
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Job Description

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- Work with various internal stake holders and get the SRs resolved on priority.
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- FLT with the customer branch end stake holders
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- Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault
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- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime
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- Interact with customer IT/SPOC for all service related issues/,delivery
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- Monitor DC/DR link and escalate internally for quick restoration
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- Handle customer escalation and feedback effectively in time bound manner
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- Release the tracker on fault management to customer as well as internal stake holder
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- Work on SLA bound and get the monthly or Quarterly reports
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- Link monitoring and FT life cycle management on various scenarios.
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Skill Set:

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- Customer Focused
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- Good Management Quality
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- People Management
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- Positive Oral and Written Communication
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📌 Resident Engineer Service Assurance (Guwahati)
🏢 JIO
📍 Guwahati