Job Description

Position Title: Sr. Operations manager Location: Chennai Industry Preferred: Manufacturing, Automobile, Facility Management, Hospitality Overview of the role: Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area and strengthen the portfolio, reputation and image of Sodexo. Key Responsibilities - Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP - Responsible for the delivery and expansion of sales and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures - Support new business development through the promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo’s Integrated Facilities Management activities - Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client - Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements - Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when required - Be proactive in the recovery of overdue, if any,



owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively - Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required - Laise with team to ensure alignment with the business goals and vision of Sodexo. - Ensure quality of work by adhering to Sodexo service standards Qualifications: - Bachelor's degree or higher in Operations, Business, Facilities Management, or a related discipline, combined with experience in both Technical and Soft Services - Minimum of 13 years of managerial experience within a contracting, facilities management, or integrated services environment - Proven experience managing multi-site operations within diverse and multicultural work environments - Strong understanding of non-core business functions and support services - Extensive knowledge of the facilities management and outsourced services sectors, with regional market expertise preferred - Should carry strong leadership capabilities with a track record of team development and performance management - Strong commercial acumen with a customer-centric approach to service delivery - Ability to thrive in a quick-paced, dynamic, and demanding operational environment

📌 Operations Manager (Chennai)
🏢 Sodexo
📍 Chennai