Job Description

Lead Analyst – Delivery Excellence Experience: 10–12 Years Location: Noida Work Mode: Hybrid Role Overview We are looking for an experienced Lead Analyst – Delivery Excellence to drive delivery governance, software quality, process compliance, and continuous improvement across development projects. The role will work closely with Project Managers (PMs), Senior Project Managers (SPMs), Account/Delivery Managers (ADMs), Delivery Leadership, and Quality teams to ensure effective adoption of SDLC practices, CMMI processes, CAPA, SEPG initiatives, and AI-enabled engineering practices. The ideal candidate should have strong experience in development projects, SDLC governance, SQA, CMMI Level 3 (Development), process improvement, risk management, causal analysis, and AI tools, along with excellent facilitation and stakeholder-management skills. Key Responsibilities. Delivery Excellence & Governance - Facilitate delivery excellence initiatives across software development projects and ensure sustained adherence to the Quality Management System (QMS). - Conduct Software Quality Assurance (SQA) reviews and assess project compliance with defined processes, standards, and delivery models. - Provide guidance to project teams on relevant software engineering, SDLC, and project management practices to achieve optimal delivery outcomes. - Participate in project team meetings, governance forums, senior management reviews, and project causal analysis meetings. - Ensure a "Zero Surprises" delivery environment by proactively identifying risks, issues, process gaps, and early warning indicators. - Escalate critical risks and concerns to Delivery and Delivery Excellence leadership with actionable recommendations. - Work closely with PMs, SPMs, and ADMs to ensure the appropriate delivery and engagement models are implemented. QMS, CMMI & Process Excellence - Drive continued sustenance and improvement of the QMS across development engagements. - Conduct QMS/process training for project teams and delivery stakeholders. - Review, update, and author assigned process documents, Change Requests (CRs), guidelines, and standards. - Ensure formal configuration management and version control of QMS and related organizational documents. - Support CMMI Level 3 – Development practices and ensure effective implementation across projects.



- Contribute to SEPG (Software Engineering Process Group) initiatives and organizational process improvement. - Drive CAPA (Corrective and Preventive Action) activities and track closure of identified issues. - Ensure organizational best practices are captured, documented, institutionalized, and shared across teams. Metrics, Analytics & Risk Management - Collect, analyze, validate, and report project delivery and quality metrics. - Identify trends, deviations, recurring issues, and improvement opportunities through data analysis. - Mentor PMs on risk identification, metrics analysis, root-cause analysis, and improvement planning. - Articulate contractual, delivery, quality, and process risks and work with senior management to define mitigation strategies. - Follow up with project teams to ensure timely closure of action items arising from CSAT, escalations, complaints, audits, and SQA reviews. Innovation & AI Enablement - Participate in organizational innovation programs as an Innovation Facilitator for delivery and enabling functions. - Facilitate ideation and brainstorming sessions to identify opportunities for delivery improvement. - Promote adoption of AI tools and Generative AI to improve software engineering, quality, documentation, analytics, and delivery processes. - Identify and evaluate AI-enabled opportunities across the SDLC, including requirements, development, testing, documentation, quality reviews, and project governance. - Support teams in adopting relevant AI tools while ensuring appropriate governance, quality, security, and process compliance. Continuous Improvement & Stakeholder Management - Drive delivery excellence and process improvement initiatives for the respective business unit. - Proactively identify issues and provide practical, data-driven solutions. - Facilitate discussions across project, quality, delivery, and leadership teams. - Mentor and coach project managers and delivery teams on quality, process adherence, risk management, and innovation.



- Respond effectively to immediate and urgent delivery/governance requirements. - Build strong relationships with senior stakeholders and influence teams toward process and delivery excellence. Mandatory Skills - 10–12 years of experience in Delivery Excellence, Quality Assurance, Software Engineering, PMO, Process Excellence, or similar roles. - Strong experience in software development projects and end-to-end SDLC. - Hands-on experience with CMMI Level 3 – Development practices. - Strong knowledge of SQA, QMS, CAPA, SEPG, audits, process compliance, and continuous improvement. - Experience conducting SQA/process reviews and project governance reviews. - Robust understanding of risk management, causal analysis/RCA, metrics, and corrective/preventive actions. - Experience working closely with PMs, SPMs, ADMs, Delivery Leaders, and senior management. - Exposure to AI/Gen AI tools for software development and delivery excellence. - Strong facilitation, communication, presentation, analytical, and stakeholder-management skills. - Ability to proactively identify risks/issues and recommend actionable solutions. Good to Have - CMMI-related certification/training. - ISO/Quality Management certifications. - PMP / PRINCE2 / Agile certification. - Six Sigma / Process Excellence certification. - Knowledge of AI-assisted SDLC and Gen AI tools. - Experience with engineering metrics, dashboards, and data analytics. - Experience in organizational-level SEPG and process transformation initiatives. Key Competencies SDLC | Software Development | Delivery Excellence | SQA | QMS | CMMI Level 3 Development | CAPA | SEPG | Process Compliance | Risk Management | RCA/Causal Analysis | Metrics & Analytics | AI Tools | Gen AI | Continuous Improvement | Innovation | Governance | Stakeholder Management | Facilitation Ideal Candidate Profile The ideal candidate is a strong delivery-quality/process professional rather than a traditional audit-only profile—someone who understands software development projects, can engage confidently with PMs and senior leadership, proactively identifies risks, and can translate quality/process data into meaningful delivery improvements. Primary Focus: Development Projects + SDLC + CMMI L3 Dev + SQA + QMS + CAPA + SEPG + AI Tools + Delivery Excellence.

📌 Lead Analyst-Delivery Excellence (Noida)
🏢 Iris Software
📍 Noida