The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with clear communication throughout the project.
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Key ResponsibilitiesClient Communication
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- Act as the primary point of contact for assigned clients after project confirmation.
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- Understand the client's final requirements, timelines, venue details and deliverables.
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- Conduct regular client follow-ups and project update calls.
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- Ensure clients receive timely updates instead of having to continuously follow up.
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- Document client feedback, approvals and changes clearly.
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- Maintain professional communication through email, WhatsApp, calls and meetings.
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Project Coordination
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Coordinate projects involving solutions such as:
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- HoloBox implementations
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- AR experiences
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- VR/MR applications
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- AI-based experiences
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- Interactive kiosks
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- Holographic solutions
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- Exhibition technology
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- Immersive content
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- Custom XR implementations
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Internal Team Coordination
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Work closely with:
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- XR developers
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- Designers
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- 3D/content teams
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- Hardware teams
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- Operations
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- Logistics
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- Vendors
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- Sales team
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- On-site implementation teams
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Ensure every department clearly understands:
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- What needs to be delivered
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- Client expectations
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- Deadlines
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- Pending approvals
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- Dependencies
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- Changes requested by the client
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Project Documentation
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Maintain proper documentation for every project, including:
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- Client requirement sheet
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- Project brief
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- Scope of work
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- Client approvals
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- Content received from the client
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- Development status
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- Hardware requirements
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- Logistics details
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- Installation requirements
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- Event/venue information
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- Project timelines
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- Final delivery confirmation
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Project information should always be updated and accessible to the relevant internal teams.
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Timeline Management
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- Create and maintain project timelines.
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- Follow up internally before deadlines are missed.
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- Identify possible delays or dependencies early.
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- Escalate risks to the management team in advance.
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- Ensure client approvals are received according to project schedules.
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Exhibition & On-Site Coordination
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Many Metaverse911 projects are implemented at exhibitions, conferences, corporate offices and experience centres.
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The Client Services Executive may therefore be required to:
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- Coordinate with exhibition agencies.
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- Collect booth drawings and technical specifications.
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- Confirm electricity, internet and space requirements.
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- Coordinate equipment movement and logistics.
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- Coordinate installation schedules.
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- Coordinate with venue teams and vendors.
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- Support the implementation team remotely or on-site when required.
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Occasional travel may be required depending on the project.
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Client Experience
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The role should ensure that every client experiences:
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Explicit Communication → Professional Execution → Timely Delivery → Smooth Implementation
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After project completion:
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- Collect client feedback.
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- Identify additional requirements.
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- Document project learnings.
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- Coordinate photographs/videos/case-study materials where applicable.
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- Highlight potential repeat-business opportunities to the business team.
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Key Performance Indicators
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Performance will primarily be measured on:
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- Projects delivered on time
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- Client satisfaction
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- Response time to clients
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- Accuracy of project documentation
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- Timely client approvals
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- Internal coordination effectiveness
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- Reduction in project escalations
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- Number of projects managed successfully
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- Proper project closure and documentation
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- Repeat client engagement
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Skills Required
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We are looking for someone who has:
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- Strong communication skills
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- Excellent follow-up ability
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- Good written English
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- Strong organisational skills
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- Attention to detail
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- Ability to manage multiple projects simultaneously
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- Ability to work with strict timelines
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- Confidence while interacting with corporate clients
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- Strong coordination and problem-solving skills
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- Working knowledge of Excel/Google Sheets and PowerPoint
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- Comfort working with CRM/project-management tools
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- Willingness to learn emerging technologies
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You do not need to be an AR/VR technical expert.
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However, you should be curious about technology and capable of learning how our solutions work.
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Preferred Background
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Candidates with experience in any of the following will be preferred:
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- Client servicing
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- Account management
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- Event management
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- Exhibition industry
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- Experiential marketing
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- Digital agencies
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- Technology companies
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- Project coordination
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- Customer success
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- B2B client management
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Experience: 1–4 years preferred.
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Fresh graduates with exceptional communication, ownership and organisational skills may also be considered.
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What We Are Looking For
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We are specifically looking for someone who does not wait for someone else to remind them about every task.
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The ideal person naturally thinks:
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"What is pending? Who needs to respond? What could delay this project? What does the client need next?"
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You should be comfortable taking ownership of a project and driving different stakeholders until the project is successfully completed.
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Work Environment
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- Full-time position
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- Work From Office
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- Noida, Delhi NCR
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- Client-facing role
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- Fast-moving project environment
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- Opportunity to work directly on AR, VR, Mixed Reality, AI and HoloBox implementations for enterprise clients
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