Job Description
? Position: Customer Success Analyst
n?Location: Delhi(Panchsheel Park)
n?️ Working Days: Monday to Friday
n? Experience Required: 0-2 years
n

n

nAbout Fundamento
nWe’re on a mission to reinvent how enterprises talk to their customers.
nAt Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like
nIIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed
nby Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the
nfinancial service giants- this is your chance to work at the heart of the AI revolution.
n

nAbout the Role
nWe’re looking for a Customer Success Analyst who enjoys working with customers, solving problems
nand using data to drive better outcomes. This role is customer-facing first, with a strong focus on
ndata, Excel/Google Sheets and AI tools. You’ll work closely with enterprise clients, understand their requirements, track performance,
nidentify opportunities and collaborate with Product,



AI and Engineering teams to deliver results.
n

nWhat You’ll Do
n● Build robust relationships with enterprise clients and become a trusted point of contact.
n● Understand customer requirements, challenges and feedback, and drive them to resolution.
n● Use Excel and Google Sheets to analyse customer and agent performance data, identify issues and generate actionable insights.
n● Monitor AI agent performance and help improve customer outcomes.
n● Write, test and optimize prompts and conversation flows using AI tools such as ChatGPT, Claude, etc.
n● Work with Product, AI, Engineering and Operations teams to solve customer problems.
n● Experiment with new prompts, features, and tools before they go live.
n● Own projects and follow through from problem identification to resolution.
n

nWhat We’re Looking For
n● 0–2 years of experience in Client Success, Customer Success, Account Management, Customer Support,

📌 Customer Analyst (New Delhi)
🏢 Fundamento
📍 New Delhi