A bachelor's degree in computer science, Information Systems or other related discipline is preferred
With 2 to 4 Years of Experience as Incident Management/ Coordinator
Considerable knowledge of Service Now change incident and problem management principles, procedures and techniques
Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)
Solid knowledge of issue resolution and escalation practices
Broad knowledge of IT infrastructure
Ability to apply analysis and creative thinking when solving problems and conflict
Ability to provide acute attention to detail
Ability to communicate effectively to all levels within the organization
Ability to manage multiple tasks simultaneously
Independent and cooperative decision-making ability within specified parameters
Skilled at identifying and implementing process improvements
Ability to effectively establish and maintain relationships across the organization
Excellent written and verbal communication skills
Ability to organize tasks and priorities effectively and under minimal supervision.

📌 Ice Hiring Systems Engineer At Hyderabad
🏢 ICE Data Services
📍 Hyderabad