We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution. The candidate should be comfortable working in rotational shifts and possess solid communication and organizational skills.

Key Responsibilities
Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
Handle customer queries, complaints, feedback, and escalations in a qualified and timely manner.
Update and maintain customer records accurately in the CRM/in-house software.
Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.




Monitor customer interactions and ensure all conversations are documented appropriately.
Follow up with customers regarding pending requests, deliveries, returns, or service related concerns.
Maintain service quality standards and ensure a positive customer experience.
Generate basic reports and maintain records of customer interactions and resolutions.
Adhere to company SOPs and customer service guidelines.

Required Skills & Qualifications
Graduate in any discipline.
1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
Hands-on experience handling:
o WhatsApp Business
o Email support
o Calling platforms
o Live chat platforms
o CRM/In-house software
Excellent verbal and written communication skills in English and Hindi.

📌 Crm Executive Mumbai
🏢 ONEEDAY HR SOLUTION PRIVATE
📍 Mumbai